Does your service business still need a website in 2026?
Facebook page, Google listing, word of mouth. Here is honestly what a service business gains, and loses, by not having its own website in 2026.
Strategy
Digital Marketing Strategy Insights
How much should a small-business website actually cost? An honest breakdown
What a small-business website really costs in 2026, from free DIY builders to agency projects, and how to tell cheap apart from genuine value.
Digital Marketing Maturity Model: A Guide for eCommerce
The Digital Marketing Maturity Model maps the six stages of eCommerce growth. Find your stage, fix the right thing first, and book a maturity assessment.
Gemini Spark: the AI Agent That Shops Without Visiting Your Website
Google's Gemini Spark buys on shoppers' behalf with no website visit. What UK retailers need to know now — and what's still unconfirmed. Updated regularly.
From Account Manager to Digital Business Manager: Why We Changed the Title
Coffee Marketing clients now have a Digital Business Manager, not an account manager. Why job titles matter less than the work, and what this one really represents.
AI Is Reshaping Digital Marketing Right Now. Here's What We've Seen.
AI has already changed how we build digital marketing tools and serve clients. Here's what a UK eCommerce agency has seen firsthand, and what it means for your business.
Meet the Team
The people behind The Knowledge
CARRIE (CAZZA) SARGENT
Digital Business Manager · Social Media Manager
Our Social Media Manager and SuperMum, brings both expertise and energy to every project. She goes above and beyond to truly understand her clients' businesses, products, and brands—building relationships that often turn into lasting friendships. With Carrie, you don't just get a marketer; you gain a trusted partner dedicated to your success.
ROSS (SPREADSHEET) MILES
Digital Business Manager · Data Analyst
Over 15 years experience as a self-confessed data nerd, what Ross cannot do with a spreadsheet isn't worth knowing. He wins at PPC like a stock market pro and when he's not working he's leveraging his spreadsheet skills for betting and fantasy sports. Yes, more spreadsheets!
ALISTAIR (AL) WILLIAMS
Digital Business Manager · Strategist
Often mistaken for A.I. Al is our marketing strategist, having worked for several global brands. The creator of our digital marketing maturity model, he assists our client base with tracking support, tech reviews and developing and evolving their marketing roadmaps.
Advice Worth Paying For - But You Won't Have To.
Don't take our word for it. We'll prove it.
We're offering a review into a specific challenge you have.
We'll research your business and marketing problem, create a bespoke strategy with actionable ideas you can take away.
Let's discuss... No commitment. No worries.
Privacy Policy: We won't (ever) share, use, sell or do anything with this information other than for the purpose of this initial project or reasons you agree to in future.
